Shipping policy

Shipping Policy

This Shipping Policy explains how delivery works for orders placed with TITAN Furniture.

1. Delivery Coverage

We deliver to selected areas within Peninsular Malaysia.

Delivery availability and fees depend on product type, delivery location, delivery state, route, access, and campaign terms.

For certain remote areas, islands, restricted locations, or difficult-access locations, delivery may not be available or may require additional charges.

2. Shipping Fee Calculation

Shipping fees are calculated at checkout based on the customer’s delivery state and the applicable shipping setup on our website.

The final shipping fee will be shown before payment is completed.

3. Delivery and Assembly Service

Where applicable, TITAN Furniture provides delivery and assembly service for eligible furniture orders.

Our delivery team will handle delivery and basic assembly upon arrival, so customers do not need to worry about complicated DIY assembly unless stated otherwise.

4. Delivery Timeline

Estimated delivery timelines:

Klang Valley / Selangor / Kuala Lumpur: approximately 5–10 working days
Johor / Melaka / Negeri Sembilan: approximately 5–10 working days
Perak / Penang / Kedah / Perlis: approximately 10–21 working days
Pahang / Terengganu / Kelantan: approximately 10–21 working days

Delivery timelines are estimates only and may vary due to production schedule, stock availability, public holidays, weather, traffic, delivery route, or unforeseen delays.

5. Pre-Order and Custom-Made Items

Some furniture items are pre-order, made-to-order, or specially arranged.

Delivery will be arranged after production is completed and the delivery route is scheduled.

For custom colour, custom fabric, or special-order items, delivery time may be longer depending on material availability and production schedule.

6. Delivery Appointment

Our team or delivery partner will contact the customer to arrange the delivery date and time slot.

Customers must ensure someone is available to receive the item during the agreed delivery time.

7. Additional Charges

Additional fees may apply for:

Walk-up apartments;
Staircase delivery;
No lift access;
Item unable to fit into lift;
Remote areas;
Re-delivery;
Difficult access;
Special handling;
Waiting time caused by customer or building access issues.

8. Customer Responsibility Before Delivery

Before placing an order, customers must ensure:

The item size is suitable for the intended space;
The item can fit through the door, lift, staircase, corridor, and entrance;
The delivery address is correct;
Building management allows delivery;
Any required lift booking, loading bay booking, or management approval has been arranged.

We are not responsible if the item cannot enter the premises due to space, access, lift size, staircase, or building restriction.

9. Failed Delivery or Re-Delivery

If delivery cannot be completed due to customer unavailability, wrong address, access issue, building restriction, or customer request to postpone after delivery has been arranged, re-delivery charges may apply.