Refund policy

Return and Refund Policy

Thank you for shopping with TITAN Furniture.

We aim to ensure every order is delivered in good condition and matches the product selected by the customer. Please read our Return and Refund Policy carefully before placing an order.

1. Order Confirmation

All orders are confirmed once payment has been successfully completed through our online checkout.

For pre-order, made-to-order, custom colour, or special arrangement furniture, production and delivery arrangements will begin after the order is confirmed.

2. Full Payment Orders

TITAN Furniture operates through online checkout. Customers are required to complete payment during checkout before the order is processed.

Once an order is confirmed, cancellation may not be accepted if production, stock reservation, delivery planning, or custom arrangement has already started.

3. Custom-Made and Pre-Order Items

Some furniture items, including sofas, dining sets, bedframes, chairs, and customized colour or fabric orders, may be pre-order, made-to-order, or specially arranged.

Custom-made, pre-order, colour-customized, or special-order items are not eligible for cancellation, return, or refund once production or arrangement has started, unless the issue is caused by TITAN Furniture.

4. Returns

Returns are only accepted if:

The wrong item was delivered;
The item has a major manufacturing defect;
The item was damaged before or during delivery; or
The item received is significantly different from the order confirmed.

Customers must report any issue within 24 hours after delivery by contacting us with clear photos and/or videos of the item, packaging, and affected area.

5. Non-Returnable Items

We do not accept returns for:

Change of mind;
Wrong size ordered by the customer;
Colour difference due to lighting, screen display, or fabric batch variation;
Minor measurement differences;
Items that have been used, assembled, moved, stained, modified, or damaged after delivery;
Clearance, display, promotional, or final-sale items;
Custom-made, pre-order, or special-order items.

6. Inspection Upon Delivery

Customers are responsible for checking the item upon delivery.

Once the item has been received and accepted, any later claim will be reviewed case by case. Claims caused by misuse, customer handling, self-transport, third-party moving, or damage after delivery are not covered.

7. Refunds

Refunds, where approved, will be processed using the original payment method or another agreed method.

Refund processing time may vary depending on the payment provider, bank, or payment gateway.

Shipping charges, handling charges, installation charges, staircase charges, and other service charges are non-refundable, unless the issue was caused by TITAN Furniture.

8. Repairs or Replacement

For approved defect claims, we may offer repair, part replacement, item replacement, or another suitable solution depending on the issue.

We reserve the right to inspect the item before approving any refund, replacement, or repair.

9. Warranty

Warranty coverage, if applicable, is limited to manufacturing defects only.

Warranty does not cover normal wear and tear, misuse, stains, water damage, scratches, improper care, self-modification, third-party moving, or damage caused after delivery.